IT Draft– DEX


IT Equipment Repair, Manufacturing, and Parts  


Your IT lifecycle is the period within which your technology operates at its best before becoming obsolete, beginning when you acquire that equipment and deploy it into your operations. This lifespan can be influenced by everything from what kind of technology it is and how it’s used to how long you’ve had it and how often you perform maintenance on it.

IT lifecycle and end-of-life solutions like those from DEX help you get the most out of your technology, from initial system design and rollout to end-of-life decommissioning and disposal. Our engineers are committed to supporting OEMs, resellers, and retail partners in the IT industry, delivering specialized parts, repair, and manufacturing support from within our certified facilities.

Optimally functioning IT equipment helps make your work easier and more efficient, helps you stay ahead of your competitors, and helps earn your customers’ confidence. But what happens once your tech nears the end of its OEM-designated lifecycle? Equipment that has outlived its intended use can be difficult and frustrating to use, causing more problems than it fixes and increasing the potential risk for security breaches, malfunction, and failure.

Managing your IT equipment’s lifecycle is just as important as maintaining the technology itself. Product and component obsolescence create considerable challenges that require strategic planning to address appropriately and effectively. Replacing your IT too soon could result in lost money and ROI, but waiting too long could cost you in downtime, recovery operations, and reputation management.

With decades of experience managing IT lifecycles, DEX understands that the strategies for keeping your tech in peak performance are just as important as the solutions themselves. That’s why we help you address the problems you have today and help you prepare for the future.

Partnering with DEX gives you the benefits of:

  • Alternative product sourcing options with purchase as needed, especially if you are no longer partnering with a manufacturing vendor who controls your parts
  • Lower upfront and long-term costs
  • Extended product longevity and increased product availability
  • Reduced shipping costs and decreased minimum quantity

Our EOL solutions specifically help reduce financial impact and increase purchasing flexibility by providing product support over a contractual timeframe.

IT Draft

Extend the Life and Reliability of your IT and Technology Components with DEX

DEX is your single trusted resource to help extend the life of your technology through all its cycles, optimizing performance and reliability while reducing overall costs.

Strategy. While aftermarket issues are too often an afterthought for many sales and marketing processes, DEX has had a clear grasp on their importance from the beginning, developing end-to-end, best-in-class solutions for meeting your product needs after the sale. Our strategic, pioneering approach to improving product reliability and agility while increasing cost savings helps give you the competitive advantage you need to meet your long-term objectives.

Manufacturing. DEX offers uniquely-structured manufacturing solutions designed to improve product features and achieve your specific cost objectives. Our engineers are constantly exploring the latest technologies and design techniques while sharing best practices across each functional area of our global organization.

Your business will benefit from services including:

  • Reverse Engineering & Manufacturing, for design upgrades and innovative, manufactured alternatives for irreparable components
  • Remanufacturing & Rebuild, for refurbishing products to like-new condition to maximize product life expectancy and eliminate waste resulting from obsolete or unusable parts

Parts. As product prices continue to increase and repairs become ever more costly, you need more options. DEX’s robust Parts Replacement and Sourcing solution gives you access to a worldwide sourcing network of screened, tested, certified, and warrantied replacement parts, all available for rapid fulfillment. We can even leverage our 40+ years of sourcing and industry experience to acquire quality out-of-production or hard-to-find parts. Clients can realize even more cost savings by using our flexible Core Returns Program.

Repair. Reduce your replacement costs by as much as 70% with DEX’s streamlined Repair Solution. We can repair your defective high-tech electronic and electromechanical components for a fraction of the price of purchasing new, and with a quick 5-day turnaround on typical cycles. We’ll also help you minimize lost revenue through our Advanced Exchange program, which is designed to make sure replacement parts are shipped directly to you right when you need them. Reuse the packaging to return your non-working component so we can repair it and place it in our finished goods inventory for future use.

DEX provides engineering, manufacturing, and repair services for IT and technology components including, but not limited to:

  • Motherboards
  • Servers
  • Projectors
  • Hard Disk Drives
  • Video Cards
  • Circuit Boards
  • Scanners
  • Printers
  • Power Supplies
  • Laptops
  • Desktops
  • Monitors (CRT, LCD, LED)
  • Switches
  • Hubs
  • Base Stations
  • DVD Drives
  • Terminals
  • Tape Drives
  • Audio Cards
  • Mini Mainframes

We also service products such as:

  • Boards
  • Components
  • Displays (and display panels)
  • Drives
  • Power Supplies
  • Peripherals
  • Whole Units

The DEX Difference for Your IT Equipment

At DEX, we pride ourselves on our 40+ years of experience and industry-leading, best-in-class engineering core competencies like root cause analysis and defect management; reverse engineering capabilities when schematics are unavailable; and highly trained engineers across multiple functional areas. We were built on the philosophy that repair is successfully achieved through the collaboration and partnership between engineers and technicians, and we continue to evolve, expand, and refine our support to meet the demands of a rapidly changing market.

Whether you need service parts management, product reverse engineering, product manufacturing, or end-of-life solutions for aging technologies, DEX provides comprehensive solutions that span the entire product lifecycle and are fully optimized to meet your individual operating requirements. Contact us today to find out more about how DEX can extend the life of your IT.

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