Medical Equipment Draft– DEX

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Medical Equipment Repair, Manufacturing, and Parts  

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Healthcare has never been more important, and neither have the advanced technologies and equipment that support it. Reliable, safe, and efficient medical equipment enables healthcare workers to provide patients with timely, high-quality care, from accurate diagnostics to critical life-saving solutions. Delays due to equipment malfunction or failure cost your company time, money, and capability, and place patient well-being at risk. Having a fully functioning, fully operational inventory of durable medical devices can mean the difference between life and death.

Keep your medical devices and equipment functioning at peak performance, safely and reliably, with a comprehensive maintenance strategy from DEX. With access to equipment from a broad range of manufacturers–including those no longer in service–and a proven, streamlined process, DEX can help alleviate the gaps between forward production and end-of-life product requirements so your equipment stays operable longer.

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Managing Medical Equipment Malfunction

Overstress, poor product design, and poor or improper molding are among the most common causes of medical equipment malfunction, and failing to remedy them correctly can have dire consequences. The risks of improperly repaired, calibrated, or maintained medical equipment can lead to problems like cross-contamination, tube misconnections, anesthesia hazards, and even surgical fires.


The answer to equipment failure or malfunction isn’t always to purchase new. Recent events like global supply chain issues, the COVID pandemic, and enhanced cybersecurity threats have only highlighted the importance of maintaining what you already have, and the need for timely repair of medical equipment is at an all-time high. Not only has demand for essential medical equipment increased, but operators are having to push that equipment into around-the-clock use, accelerating wear and tear.


However, myriad challenges face companies trying to get the most out of their existing machines and equipment. As an end-user, you can’t always get what you need from the manufacturer, with in-house technicians hindered by a lack of access to schematics, service keys, manuals, and repair tools and limited by OEM control of replacement parts and products. Moreover, while the evolution of technology has done wonders for our healthcare, it has simultaneously complicated repairs and replacements. The rapid pace of innovation often means parts and equipment go out of production quickly, creating a scarcity of parts for end-of-life or out-of-production items, and complex control software requires service that is often high-tech and high-cost.

Ensure the Reliable Performance of Your Medical Equipment and Devices with DEX


At DEX, we’re committed to delivering the lowest total cost solutions for you and your business, especially during events like regulation delays, resource constraints, and changes in original consumption projections. Whether you already know your organization's future direction or are just getting started, we’ll help you determine the age and life expectancy of your equipment as well as repair and replacement projections so you can plan for the future and protect your investments.


Medical equipment and devices require routine maintenance, repair, calibration, user training, and decommissioning. By partnering with DEX, you’ll rest easy knowing you have the resilient supply chain and maintenance support you need to keep your mission-critical medical equipment operational.

DEX Delivers Medical Equipment Repair, Manufacturing, and Parts


Manufacturing.Thanks to uniquely structured manufacturing solutions founded on engineering proficiencies and expertise, DEX can help increase a product’s time-to-market, improve product features, and achieve your distinct cost objectives. Our highly-trained engineers come from a range of specialties, including electrical, electronic, mechanical, and computers.


These professionals are continually exploring the latest technologies and design techniques and sharing best practices across each functional area of our organization to streamline processes and maximize output, relying on core competencies like:

  • Reverse engineering capabilities when schematics, test beds, or test procedures are unavailable;
  • Root cause analysis and defect management;
  • Test equipment, schematics, and automated in-process inspection systems design.

Our manufacturing capabilities include:

  • Reverse Engineering & Manufacturing, for design upgrades and innovative, manufactured alternatives for irreparable components.
  • Remanufacturing & Rebuild, for product refurbishment to like-new conditions, employing cost-effective repair or replacement of parts and components to maximize product life expectancy and eliminate waste resulting from obsolete or unusable parts.

Parts. A trusted, open-market supplier, DEX offers a comprehensive Parts Sourcing Solution, sourcing screened, tested, certified, and warrantied replacement parts from a worldwide network. This means faster fill rates, decreased cycle time, and guaranteed quality of the hard-to-find or out-of-production parts you need to keep moving forward. Our Sourcing Solution also includes a flexible Core Returns Program, which helps you realize even more additional cost savings.


Repair. With DEX’s best-in-class, OEM quality repair services and cutting-edge engineering expertise, you can extend the life of your medical components and equipment, even those that are hard to find, out of production, or end-of-life. And, by repairing defective electronic and electromechanical components instead of purchasing new parts, we can help reduce your replacement costs by as much as 70%. Our A+ certified industrial electronic technicians deliver a streamlined repair process that minimizes downtime and lost productivity, completing most typical repair cycles within 10 days.

DEX supports the following healthcare modalities:

  • Computerized Technology
  • Magnetic Resonance Imaging
  • Mammography
  • Nuclear Medicine
  • Positron Emission Tomography
  • Servers and IT Equipment
  • Ultrasound
  • X-Ray

DEX provides repair, parts, and manufacturing services for medical parts and components including, but not limited to:

  • Advanced Input Devices
  • Cameras
  • Chillers
  • Collimators
  • Consoles
  • Consoles/User Interface
  • Fiber Optic Interface
  • Film Magazines
  • Gradient Amplifiers
  • Magneto Optical Drives
  • Monitors (CRT, LCD, LED)
  • Motor Drives & Controllers
  • Power Supplies
  • Printers
  • Probes
  • RF Amplifiers
  • RF Filters
  • Servo Amplifiers & Controllers
  • System Boards
  • Workstations

The DEX Difference for Your Medical Equipment


At DEX, we leverage our more than 40 years of experience to deliver outsourced repair, manufacturing, and replacement solutions for complex technologies and hi-tech electronics across multiple sectors and in support of numerous Fortune 500 companies throughout Europe and the U.S. Process infrastructure, proven systems, and engineering core competencies remain the cornerstones of our company, and we are continually expanding and refining our capabilities to deliver exceptional support when you need it most.


For world-class service, parts, and manufacturing when your components or equipment fail, or for a comprehensive strategy to prepare for when they will, DEX provides the people and the resources to help you operate with confidence. Contact us today to find out how we can prepare your company for the future.